Escalations are reset to zero when ticket is closed

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kalyana1315
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Escalations are reset to zero when ticket is closed

Post by kalyana1315 »

Hi

how can remove the reset option in code?

Can anybody help me finding these information in the database or code
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reneeb
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Re: Escalations are reset to zero when ticket is closed

Post by reneeb »

https://github.com/OTRS/otrs/blob/rel-3 ... t.pm#L2498
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Free Znuny add ons from the community: http://opar.perl-services.de
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