Move into permissions - SOLVED

[maayanay]

Hi,

OTRS 3.3.5

have a user with permissions:

Permissions on Queue A - rw
Permissions on Queue B - ro, move

This user move tickets to from Queue A to Queue B but i want him also to be able to move tickets from Queue B back to A without giving him write permissions on Queue B.

how is this can be done? With the above mentioned permission it is not working.

[crythias]

reduce permissions on move.
Also, define not working.

[maayanay]

reduce permissions on move.
Also, define not working.

what do you mean reduce permissions on move?

not working means - when the user trying to move tickets from Queue B to Queue A he have no permissions ("MOVE" button is not shown)

[maayanay]

??

[crythias]

Bugfix:

Kernel/Modules/AgentTicketZoom.pm:

Change:

Code: Select all

         my $Access = $Self->{TicketObject}->TicketPermission(
              Type     => 'move_into', #original says 'move'
              TicketID => $Ticket{TicketID},
              UserID   => $Self->{UserID},
              LogNo    => 1,
          );

[maayanay]

Bugfix:

Kernel/Modules/AgentTicketZoom.pm:

Change:

Code: Select all

         my $Access = $Self->{TicketObject}->TicketPermission(
              Type     => 'move_into', #original says 'move'
              TicketID => $Ticket{TicketID},
              UserID   => $Self->{UserID},
              LogNo    => 1,
          );

so now i see the move option but when i move to a queue is saying "you need move permissions" which i have. i have full RW including move into permissions for the queue I'm trying to move to.

[crythias]

Likewise AgentTicketMove.pm here

[maayanay]

WORKS THANKS!

how do i mark the post as solved?

[crythias]

Edit the first post and change the title.

[crythias]

I need to make a correction.

"move" is indeed a separate permission that needs to be enabled in sysconfig in order to apply...

Edit Config Settings in Ticket -> Core::Ticket
System::Permission
Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.

(Summary: add "move" as a permission in this list and apply accordingly.)