Invalid link in ticket

[schulmann]

Hi,

there is an unintelligible behaviour when creating tickets by email.

The shell commands below create two mails which are sent to OTRS (OTRS 3.3.5 on openSUSE Linux 13.1) so two tickets are generated.
The only difference between these mails is the MIME Content-ID.

The web link in the first ticket doesn't point to the intended target.
The second one is all right.
What is going wrong?

Code: Select all

for id in '' 1
do
(
 cat <<'EOF'
MIME-Version: 1.0
Subject: Test
From: tutnichtszursache@xyz.invalid
To: irgendwas@xyz.invalid
Content-Type: multipart/mixed; boundary="=_mixed 0123456789012345_="

--=_mixed 0123456789012345_=
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8
EOF
 echo "Content-ID: <$id>"
 cat <<'EOF'

Link: <a href="http://www.invalid">http://www.invalid</a>
--=_mixed 0123456789012345_=--
EOF
) | ~otrs/bin/otrs.PostMaster.pl
done

[jojo]

I can not see any ticket here

[reneeb]

Im not sure if an empty content-id is allowed... but the fix is easy: https://github.com/OTRS/otrs/pull/65

[schulmann]

Im not sure if an empty content-id is allowed... but the fix is easy: https://github.com/OTRS/otrs/pull/65

Hi Renée,

thank you very much.

I also don't know if the content-id may be empty but sometimes it appears in real life.

In my test system your suggestion works when omitting the label in Kernel/Output/HTML/Layout.pm (otrs-3.3.5-02.noarch.rpm on openSUSE 13.1):

Code: Select all

next if !$Param{Attachments}->{$AttachmentID}->{ContentID};

Claus-Dieter