Service selection mandatory customer portal

[pituca]

Hello guys,

Any of you know if it is possible to make mandatory the selection of Service in customer portal OTRS 3.2.9?

Ticket::Frontend::CustomerTicketMessage###ServiceMandatory

In earlier versions its option its located in: Frontend::Customer::Ticket::ViewNew

Thank you

[crythias]

I'm not able to find an indication that any previous release (as far back as 2.4.9) has mandatory anything but Owner.

grep Mandatory *
Ticket.xml: <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###OwnerMandatory" Required="0" Valid="1">
Ticket.xml: <ConfigItem Name="Ticket::Frontend::AgentTicketClose###OwnerMandatory" Required="0" Valid="1">
Ticket.xml: <ConfigItem Name="Ticket::Frontend::AgentTicketNote###OwnerMandatory" Required="0" Valid="1">
Ticket.xml: <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###OwnerMandatory" Required="0" Valid="1">
Ticket.xml: <ConfigItem Name="Ticket::Frontend::AgentTicketPending###OwnerMandatory" Required="0" Valid="1">
Ticket.xml: <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###OwnerMandatory" Required="0" Valid="1">
Ticket.xml: <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###OwnerMandatory" Required="0" Valid="1">

To make something mandatory, you'll need to apply the class to the dtl.

[pituca]

Thank you Crythias

[skullz]

Hello guys,

Any of you know if it is possible to make mandatory the selection of Service in customer portal OTRS 3.2.9?

Ticket::Frontend::CustomerTicketMessage###ServiceMandatory

In earlier versions its option its located in: Frontend::Customer::Ticket::ViewNew

Thank you

Upgrade to 3.3.x..there are option for it