[SOLVED] Dashboard Dashlets Columns settings problems

[KepTom]

Hello
I created new dashlet on dashboard with ticket to lock. Lock_me is a state created by me.
PCSG_Lock_Me_Dashlet.xml

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
 <otrs_config version="1.0" init="Application">
  <ConfigItem Name="DashboardBackend###1000 - Lock Me Ticket" Required="0" Valid="1">
  <Description Lang="en">Parameters for the dashboard backend with tickets who should be locked.</Description>
  <Description Lang="pl">Parametry panelu zgłoszeń, które powinny być przejęte do realizacji. </Description>
  <Group>Ticket</Group>
  <SubGroup>Frontend::Agent::Dashboard</SubGroup>
  <Setting>
   <Hash>
    <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
    <Item Key="Title">Lock Me - Please !!!</Item>
    <Item Key="Description">Tickets which need to be locked</Item>
    <Item Key="Attributes">States=lock_me;</Item>
    <Item Key="Filter">MyQueues</Item>
    <Item Key="Time">Age</Item>
    <Item Key="Limit">15</Item>
    <Item Key="Permission">rw</Item>
    <Item Key="Block">ContentLarge</Item>
    <Item Key="Group">admin</Item>
    <Item Key="Default">1</Item>
    <Item Key="CacheTTLLocal">0.5</Item>
    <Item Key="DefaultColumns">
                    <Hash>
                        <Item Key="Age">2</Item>
                        <Item Key="Changed">1</Item>
                        <Item Key="CustomerID">1</Item>
                        <Item Key="CustomerName">1</Item>
                        <Item Key="CustomerUserID">1</Item>
                        <Item Key="EscalationResponseTime">1</Item>
                        <Item Key="EscalationSolutionTime">1</Item>
                        <Item Key="EscalationTime">1</Item>
                        <Item Key="EscalationUpdateTime">1</Item>
                        <Item Key="TicketNumber">2</Item>
                        <Item Key="Lock">1</Item>
                        <Item Key="Owner">1</Item>
                        <Item Key="PendingTime">1</Item>
                        <Item Key="Queue">1</Item>
                        <Item Key="Responsible">1</Item>
                        <Item Key="Priority">1</Item>
                        <Item Key="Service">1</Item>
                        <Item Key="State">1</Item>
                        <Item Key="SLA">1</Item>
                        <Item Key="Title">2</Item>
                        <Item Key="Type">1</Item>
                    </Hash>
    </Item>
   </Hash>
  </Setting>
 </ConfigItem>
</otrs_config>

My new dashlet is showing on the dashboard but I can't settings columns or switch view mode e.g. Ticket in My Queues or All Tickets.
Could you help me ?

[KepTom]

I use OTRS 3.3.4

[crythias]

Try
<Item Key="Filter">All</Item>

[KepTom]

I did it, but without effects.
I tried also to change the States, but without effects, too.
I also noticed that pagination it does not work too.

[crythias]

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
 <otrs_config version="1.0" init="Application">
  <ConfigItem Name="DashboardBackend###1000-LockMeTicket" Required="0" Valid="1">
  <Description Translatable="1">Parameters for the dashboard backend with tickets who should be locked.</Description>
  <Group>Ticket</Group>
  <SubGroup>Frontend::Agent::Dashboard</SubGroup>
  <Setting>
   <Hash>
    <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
    <Item Key="Title">Lock Me - Please !!!</Item>
    <Item Key="Description">Tickets which need to be locked</Item>
    <Item Key="Attributes">States=open;</Item>
    <Item Key="Filter">All</Item>
    <Item Key="Time">Age</Item>
    <Item Key="Limit">15</Item>
    <Item Key="Permission">rw</Item>
    <Item Key="Block">ContentLarge</Item>
    <Item Key="Group"></Item>
    <Item Key="Default">1</Item>
    <Item Key="CacheTTLLocal">0.5</Item>
    <Item Key="DefaultColumns">
                    <Hash>
                        <Item Key="Age">2</Item>
                        <Item Key="Changed">1</Item>
                        <Item Key="CustomerID">1</Item>
                        <Item Key="CustomerName">1</Item>
                        <Item Key="CustomerUserID">1</Item>
                        <Item Key="EscalationResponseTime">1</Item>
                        <Item Key="EscalationSolutionTime">1</Item>
                        <Item Key="EscalationTime">1</Item>
                        <Item Key="EscalationUpdateTime">1</Item>
                        <Item Key="TicketNumber">2</Item>
                        <Item Key="Lock">1</Item>
                        <Item Key="Owner">1</Item>
                        <Item Key="PendingTime">1</Item>
                        <Item Key="Queue">1</Item>
                        <Item Key="Responsible">1</Item>
                        <Item Key="Priority">1</Item>
                        <Item Key="Service">1</Item>
                        <Item Key="State">1</Item>
                        <Item Key="SLA">1</Item>
                        <Item Key="Title">2</Item>
                        <Item Key="Type">1</Item>
                    </Hash>
    </Item>
   </Hash>
  </Setting>
 </ConfigItem>
</otrs_config>

This config seems to work for me...

[KepTom]

Hi.
Problem is solved.
The ConfigItem Name should not contain space character.

Wrong code:
<ConfigItem Name="DashboardBackend###1000 - Lock Me Ticket" Required="0" Valid="1">

Good code:
<ConfigItem Name="DashboardBackend###1000-LockMeTicket" Required="0" Valid="1">

END

<Description Lang="en"> is wrong.
Should be:
<Description Translatable="1"

Thanks crythias.

[crythias]

You're welcome. Note that because it's translatable, you should be able to put a custom translation in Language for this. Sometimes, it's easier to translate a keyword instead of a sentence.

So if the code is
translatable ="1">LockMeDefinition</...>
then you'd have custom translations for 'LockMeDefinition' for English as well as all the other languages.