Allow customer users to search tickets by queues

Moderator: crythias

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rzanon
Znuny newbie
Posts: 9
Joined: 17 Feb 2014, 15:47
Znuny Version: 3.3.4
Real Name: Romain ZANON
Company: Tyredating
Location: Lyon, FRANCE

Allow customer users to search tickets by queues

Post by rzanon »

Hi there,

How can I add a multiple selection list box on the search tickets page from customer interface to allow customer users to search tickets by queue(s)? (such as the priority or state selection list box)

I tried to add a "Queue" key via SysConfig, Ticket -> Frontend::Customer::Ticket::ViewSearch, Ticket::Frontend::CustomerTicketSearch###SearchCSVData / Ticket::Frontend::CustomerTicketSearch###DynamicField / Ticket::Frontend::CustomerTicketSearch###SearchCSVDynamicField without success.

Any idea?

Thanks.
OTRS version 3.3.4
ITSM version 3.3.4
MySQL Server 5.1
OS : GNU/Debian 6 Squeeze
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