Allow Customert to add note or Close Ticket

cmstechnical · Post by **cmstechnical** » 12 Mar 2014, 14:12

At the moment, a customer can create a ticket.

they cannot add comments to a ticket they have created, or close that ticket if it no longer needs any action.

Please can someone tell me how we can change this.

Our OTRS version is 3.1.8

Thanks

Charlie

reneeb · Post by **reneeb** » 12 Mar 2014, 14:30

In the ticket zoom there is a section near the bottom where the customer can add a note...

cmstechnical · Post by **cmstechnical** » 12 Mar 2014, 18:30

cannot see the area you are referring to, please see the attachment.

Post by **crythias** » 12 Mar 2014, 19:33

may be that queue isn't a member of a group

cmstechnical · Post by **cmstechnical** » 12 Mar 2014, 21:44

if i go into admin and click on queues, i can see there are groups beside each queue.

any other ideas?

Post by **crythias** » 12 Mar 2014, 21:57

cmstechnical wrote:if i go into admin and click on queues, i can see there are groups beside each queue.

I meant ... a group that the customer is a member of (not users, apparently?)

Znuny Open Source Ticketsystem

Allow Customert to add note or Close Ticket

Allow Customert to add note or Close Ticket

Re: Allow Customert to add note or Close Ticket

Re: Allow Customert to add note or Close Ticket

Re: Allow Customert to add note or Close Ticket

Re: Allow Customert to add note or Close Ticket

Re: Allow Customert to add note or Close Ticket