General Question: communication between instances
Moderator: crythias
General Question: communication between instances
Does OTRS support communication between multiple OTRS instances? if so how? via web services?
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reneeb
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Re: General Question: communication between instances
Yes, you can use the GenericInterface http://doc.otrs.org/3.1/de/html/generic ... ctors.html
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Re: General Question: communication between instances
thanks!
Is the communication provided by the two instances in one sense or is it in both?
with this i mean, when the ticket is transfered to another system and that notes, replies, etc are added; is this ticket updated in the other instance?
Is the communication provided by the two instances in one sense or is it in both?
with this i mean, when the ticket is transfered to another system and that notes, replies, etc are added; is this ticket updated in the other instance?
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crythias
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Re: General Question: communication between instances
Make sure the two OTRS instances have different System ID to prevent ticket number collision.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: General Question: communication between instances
you need to have an outbound connector developed (OTRS only provides an inbound connector out of the box)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com