Having a hard time resetting my admin password

[kitono]

So for some reason I can't log in to my admin through the web gui. I do have the password to access the appliance's shell.
I tried the OTRS_HOME/bin/otrs.SetPassword.pl root at localhost password123
command line but I just get an error like it doesn't recognize the command or directory.
I don't use shell much so I'm sure I'm missing something... How can I reset my password? (email isn't set up on the server either)

[crythias]

literally, it'd be

Code: Select all

/opt/otrs/bin/otrs.SetPassword.pl root@localhost password123

(assuming /opt/otrs/bin/otrs.SetPassword.pl is the proper path.)

[kitono]

This is really odd,
So I typed in the line referenced and managed to change the password for admin and another user according to the shell "Done."
However when I try to log in on the web gui it still tells me invalid password...help!
p.s. I think I made some kind of mistake by removing the root@localhost login and renaming it admin. Ever since I did that I have been unable to log in at all.

[crythias]

I think I made some kind of mistake by removing the root@localhost login and renaming it admin.

good to know.

Code: Select all

/opt/otrs/bin/otrs.SetPassword.pl admin password123

[kitono]

Yeah I tried that and it said it changed the password but it's still not working when I try to log in on the web gui.
Is there any way to add a new user through the shell or rename admin back to the root@localhost?

[crythias]

you're logging in at index.pl, right?

[kitono]

WOW talk about a FREAKING oversight!!!
Thank you, that fixed it...hahaha...