Re: HowTo on postmaster filter

jfberni · Post by **jfberni** » 11 Mar 2014, 17:39

Hello Crythias,

Quick question regarding your code, If this no entry, does it will create a ticket ?

next question, on case we find entry like 0007
I would like to change freetime1 to value

Does i need to use on email x-otrs-freetime1 = 2014-03-31 00:00:00 or
x-otrs-followup-freetime1 = 2014-03-31 00:00:00

I'm confused with x-otrs-freetime1 and x-otrs-followup-freetime1 which situation can we use it ?

Regards

J-F

link to howto topic this references

Post by **crythias** » 22 Mar 2014, 14:59

jfberni wrote:Quick question regarding your code, If this no entry, does it will create a ticket ?

Yes.

jfberni wrote: on case we find entry like 0007
I would like to change freetime1 to value

oh... kay...?

jfberni wrote:Does i need to use on email x-otrs-freetime1 = 2014-03-31 00:00:00 or
x-otrs-followup-freetime1 = 2014-03-31 00:00:00

Without followup, it is observed when creating a new ticket.
With followup, it is observed when it is a followup/reply to an existing ticket.