On an opened ticket, if a client sends a follow up mail, the ticket's queue changes automatically from X to Z ...
And it always changed to the Z queue ...
Does anyone knows how to stop this non-wanted behaviour ???
thanks !
A follow up mail automatically changes the queue !
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smashingpumpkinsfan
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crythias
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Re: A follow up mail automatically changes the queue !
Turn off the postmaster filter.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
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smashingpumpkinsfan
- Znuny newbie
- Posts: 6
- Joined: 25 Mar 2014, 12:55
- Znuny Version: 3.3.5
- Real Name: Franck BOUTET
- Company: ALMA CG
Re: A follow up mail automatically changes the queue !
Many thanks for you answer.
I have deleted all postmaster filters on the queue "Z" and now everything works fine.
Thank you.
I have deleted all postmaster filters on the queue "Z" and now everything works fine.
Thank you.