ACL to move a ticket to predifined queue

[emgin]

Hello,

I tried to create an ACL to move the tickets to their respective Queue. (tickets created in customer.pl)

Tickets created by customers where the email ends with ..@ocmxxx.be should move to the queue OCM - XXX
Can also be used as criteria 'UserCustomerID', 'CustomerID', is equal to OCMXXX should move to the same queue

This is the result of the ACl I created in the graphical interface.

$Self->{TicketAcl}->{"Move_Ticket_to_Queue"} = {
'Possible' => {
'Ticket' => {
'Queue' => [
'OCM - XXX'
]
}
},
'PossibleNot' => {},
'Properties' => {
'CustomerUser' => {
'Email' => [
'[regexp].*@ocmxxx.be'
]
}
},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};

I also used UserEmail in stead of Email
What's wrong with this ACL?

We're using OTRS 3.3.3 on Windows 2008 server with IIS and MySQL.

[crythias]

acl is permission. It doesn't do anything.

[seberget2]

Look at GenericAgent and trigger it by an event (ticket created I think). Thatbshould help you.

[emgin]

What do you mean with permission?

The customer belongs to the group that has RW access to the predefined queue.

Or is exe permissions on ZZZACL.pm or other files...

I also Checked the OTRS administration manual and didn't find any information on ACL and permissions.

Do you have some hints?

[crythias]

if you want to move incoming tickets from @domain.com to a queue, use a postmaster filter.

But don't use customer based queues anyway.

[emgin]

We're using postmaster filters for more than one Year and works very good. Will this also work for tickets created by the customer.pl interface in the postmaster queue?
Customers use the web interface because the are interested in FAQ and the follow up of their own and group tickets.

[crythias]

Will this also work for tickets created by the customer.pl interface in the postmaster queue?

No. Because anything you'd filter after submit (Postmaster Filters are after email is "sent") should be filtered before submit (don't allow customers to do what you don't want them to do).