Hello,
I have a problem with editing users: when I'm clicking on user row I receive an empty form, without user name, second name, login name, etc. The url is http://mydomain/otrs/index.pl?Action=Ad ... h=%2A;Nav=
Could you help me?
Marek
Error in editing users
Moderator: crythias
-
marekm
- Znuny newbie
- Posts: 2
- Joined: 26 Mar 2014, 16:56
- Znuny Version: 3.3.5
- Real Name: Marek
- Company: E-STUDIO software
Error in editing users
Last edited by crythias on 26 Mar 2014, 17:10, edited 1 time in total.
Reason: [url]tags to avoid link shrinkage
Reason: [url]tags to avoid link shrinkage
--------------------------------------------
OTRS 3.3.5, OS Linux SLES 11, MySQL
OTRS 3.3.5, OS Linux SLES 11, MySQL
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Error in editing users
the link says the ID=null so what you get is expected for the link. The question is, what generates that link?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
marekm
- Znuny newbie
- Posts: 2
- Joined: 26 Mar 2014, 16:56
- Znuny Version: 3.3.5
- Real Name: Marek
- Company: E-STUDIO software
Re: Error in editing users
The link is generated when I click on user in the user list in "User management". I checked, that when I complete by hand the URL e.g.
http://mydomain/otrs/index.pl?Action=Ad ... ;Nav=Agent
everything is OK. So, the reason is that the URL doesn't include the ID. But why the ID is not present - this is the question...
Version of OTRS: 3.3.5. Before upgrade everything worked OK. I cleaned the cache, checked the system log - I didn't find any idea.
Thanks for help, Marek.
http://mydomain/otrs/index.pl?Action=Ad ... ;Nav=Agent
everything is OK. So, the reason is that the URL doesn't include the ID. But why the ID is not present - this is the question...
Version of OTRS: 3.3.5. Before upgrade everything worked OK. I cleaned the cache, checked the system log - I didn't find any idea.
Thanks for help, Marek.
--------------------------------------------
OTRS 3.3.5, OS Linux SLES 11, MySQL
OTRS 3.3.5, OS Linux SLES 11, MySQL