Some users unable to forward (jpg) attachment

[KimmoJ]

Hi. As the subject says, some of my users can't forward attachments. They can forward the ticket itself just fine, but any jpg attachment simply doesn't get attached to the forwarded email. This is a source of not inconsiderable frustration. They can download the attachment first, then re-attach it to the forward, but for some reason this does not amuse them.

Meanwhile, my user, which has admin permissions, can forward jpg attachments.

I tried altering a setting in Framework, Core:Web that has previously been a cause for issues, WebUploadCacheModule (set it to FS) but on second thought that probably doesn't affect attachments that arrive at a case via email for instance, and that was an older bug.

I'm guessing this is some sort of permission issue (admin-user in one queue can do it, non-admin user in another queue can't) but I have no idea where. Any tips would be gratefully accepted.

[KimmoJ]

Oops, after some digging I found this:

viewtopic.php?f=62&t=16765&p=89102&hili ... ent#p89102

So, should I still find myself editing the source of the actual AgentTicketForward.pm file for this, even in 3.3, or is it a permissions issue?

[reneeb]

Maybe it's fixed with https://github.com/OTRS/otrs/commit/b1d ... 14d3e00199

[KimmoJ]

Thanks, but that seems to be about what you can drag and drop into the internal editor. My problem is that forwarding a case with an already attached file. Every other file type seems to forward fine, but when you hit forward in a case that has jpg attachments, the pop-up window to finish the forwarding lists only the non-jpg attachments. Also, in my case the files are named .jpg and not .jpeg.