Phone Ticket/Fax ticket

[223roni256]

Hello I got question about phone ticket and fax ticket. In otrs i have function to create new phone ticket but is ti possible to do it automaticly. So client call to secretariate or send fax and ticket is automaticly created in otrs system.

Thank’s for help.
Regard’s.


OTRS 3.3.3 on ubunt 12.04 LTS