I'm trying to generate a list of statistics (OTRS 3.3.3), with sum for each service and sub-service.
However, I only obtain something looking like this :
Service............Critical service..........Basic service
Service 1..........0..........................0
Service 1.1........0..........................0
Service 1.1.1......3..........................2
Service 1.2........0..........................0
Service 1.2.1......1..........................4
Service 1.2.2......3..........................6
Sum.................7..........................12
In this example :
- Service 1 should be : 7............12
- Service 1.1 should be : 3............2
- Service 1.2 should be : 4............10
but they all remain at 0
Is there any solution to have the sub-sums ?
Thanks in advance for your help.