I would like to be able to view the owner history in a column in the Article(s) table within AgentTicketZoom, between the columns 'SUBJECT' & 'CREATED' (see attachment).
Is there any documentation describing how I can do that?
[Solved] How to add a column to the 'Article(s)' table
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rmstrath
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[Solved] How to add a column to the 'Article(s)' table
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Last edited by rmstrath on 02 Apr 2014, 16:22, edited 1 time in total.
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reneeb
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Re: How to add a column to the 'Article(s)' table in AgentTi
You need to change Kernel/Output/HTML/Standard/AgentTicketZoom.dtl to add the column and you have to change Kernel/Modules/AgentTicketZoom.pm to provide the information. But: It's relative expensive (performance, ...) to get to know who was the ticket owner when an article was created. You have to grab it from the ticket history.
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rmstrath
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Re: How to add a column to the 'Article(s)' table in AgentTi
OK, thanks.
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