Hi guys,
I'm pretty new to OTRS and my company has the AdvancedEscalation feature addon installed.
now the ticket keeps spamming my agents with escalation notification about tickets that have their escalations suspend.
can anyone help me or point me into the right direction into solving this?
I've tried opening a support ticket with otrs but they aren't super fast in responding!
Kind Regards,
Yannick
AdvancedEscalation Feature add on email spam
Moderator: crythias
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reneeb
- Znuny guru
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Re: AdvancedEscalation Feature add on email spam
As this feature add on is for support customers of xxx only, you should not expect to get support here.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: AdvancedEscalation Feature add on email spam
Open a Support Ticket
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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yannick
- Znuny newbie
- Posts: 7
- Joined: 03 Apr 2014, 09:36
- Znuny Version: 3.3.3
- Real Name: Yannick
- Company: DDM Consulting
Re: AdvancedEscalation Feature add on email spam
I already did that 
i was hoping maybe you guys could point me in a direction or something at least
oh well please close this thread then
i was hoping maybe you guys could point me in a direction or something at least
oh well please close this thread then