I saw the import/export function i the admin page. It let me setup mappings for fields from a CSV but only for config items. Is there a way to do something similar for tickets? I have a CSV from an old ticket system that I would like to import. I need to keep them for compliance reasons and I don't want to leave theat old system running.
Thanks
Importing tickets
Moderator: crythias
Importing tickets
OTRS 3.3.5 with LDAP auth for agent and customer
Windows 2008 R2
MySQL out of the box
Windows 2008 R2
MySQL out of the box
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reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Importing tickets
No. That needs development.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Importing tickets
Any known work around?
This looks interesting
http://search.cpan.org/~michielb/App-OT ... eTicket.pm
This looks interesting
http://search.cpan.org/~michielb/App-OT ... eTicket.pm
OTRS 3.3.5 with LDAP auth for agent and customer
Windows 2008 R2
MySQL out of the box
Windows 2008 R2
MySQL out of the box
-
RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Importing tickets
Yup, best way we found to import tickets... Seems easier than DB-Import
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS