error OTRS-otrs.GenericAgent.pl-25 Can't use from '': 5015

[nouphet]

Hi

My OTRS can not send Automatic Response, and this is error message.

Code: Select all

error 	OTRS-otrs.GenericAgent.pl-25 	Can't use from '': 5015.5.4 Invalid Email address

I checked this issue, but I don't use LDAP.
viewtopic.php?f=62&t=19907&hilit=5015.5.4#p78219

[nouphet]

Additional information.

Code: Select all

Fri Apr 4 13:00:09 2014 	error 	OTRS-otrs.PostMasterMailbox.pl-25 	Can't use from '': 5015.5.4 Invalid Email address
Fri Apr 4 13:00:07 2014 	info 	OTRS-otrs.PostMasterMailbox.pl-25 	Sent auto response (SendAutoReply) for Ticket [2014040425000038] (TicketID=6, ArticleID=) to 'Toshihiro Takehara <nouphet.ratanavong@gmail.com>'.
Fri Apr 4 13:00:07 2014 	error 	OTRS-otrs.PostMasterMailbox.pl-25 	Impossible to send message to: Toshihiro Takehara <nouphet.ratanavong@gmail.com> .
Fri Apr 4 13:00:07 2014 	info 	OTRS-otrs.PostMasterMailbox.pl-25 	Error sending message
Fri Apr 4 13:00:07 2014 	error 	OTRS-otrs.PostMasterMailbox.pl-25 	Can't use from '': 5015.5.4 Invalid Email address

I don't know why "Can't use from '': 5015.5.4 Invalid Email address" .

[jojo]

your mail server does not allow empty senders (RFC violation). So change this or set the envelope from via sysconfig

[nouphet]

Mr. jojo

Thank you !

I solved this problem !

[nouphet]

How to close this issue ?