Hi,
I would like to see in the Ticket overview the first message that the Customer sent and not the last answer to the ticket
Is it possible ?
It looks like this in Sysconfig :
Ticket::Frontend::Overview###Preview :
CustomerInfo 0
CustomerInfoMaxSize 18
DefaultPreViewLines 25
DefaultViewNewLine 90
Module Kernel::Output::HTML::TicketOverviewPreview
ModulePriority 300
Name Preview
NameShort L
OverviewMenuModules 1
StripEmptyLines 0
TicketActionsPerTicket 0
I guess i would have to do something with these fields : DefaultPreViewLines and DefaultViewNewLine
Thanks !