Ticket Calendar

Moderator: crythias

Locked
danny0312
Znuny newbie
Posts: 70
Joined: 08 Nov 2013, 00:14
Znuny Version: OTRS 3.2

Ticket Calendar

Post by danny0312 »

Hi,

I found that there is a setting in sys config for a ticket calendar. It is: DashboardBackend###0260-TicketCalendar . But I don't seem to find a setting to enable it to show up on agents dashboard. The only option to enable the calendar is a Events Ticket Calendar but it is empty. I think that it requires some events to be created previously. So my question would be if it possible to have a calendar on agents dashboard that would show the amount of tickets created on each day.

Thanks!!!
Version: OTRS & ITSM 3.3.8
OS: Windows Server 2012
DB: MS SQL 2012
Web Server: IIS 8
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Ticket Calendar

Post by jojo »

the calendar will show individual tickets based on 2 dynamic date/time fields (Start and Endtime)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Locked