This is a new setup:
I have 4 queues setup and only one of them is set for users, all the others are set to group admin.
When a Customer User goes to the site to create a new ticket, they have all 4 listed in the drop down. I have checked permissions for the queue and I cannot find out why they are are able to see all the queues.
Thanks,
Adam
[SOLVED] Queues accessible that should not be.
Moderator: crythias
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abarry
- Znuny newbie
- Posts: 13
- Joined: 17 Apr 2014, 13:58
- Znuny Version: 3.3.6
- Real Name: Adam
- Location: Orlando, FL
[SOLVED] Queues accessible that should not be.
Last edited by abarry on 18 Apr 2014, 14:27, edited 1 time in total.
OTRS 3.3.6 on Windows Server 2008 with MySQL database.
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crythias
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Re: Queues accessible that should not be.
Customers will see all queues unless customer Group Support is enabled, then customers will be able to see queues of membership that mimics customer, including CustomerGroupsAlwaysGroups.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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abarry
- Znuny newbie
- Posts: 13
- Joined: 17 Apr 2014, 13:58
- Znuny Version: 3.3.6
- Real Name: Adam
- Location: Orlando, FL
Re: Queues accessible that should not be.
Thanks for your help once again.
OTRS 3.3.6 on Windows Server 2008 with MySQL database.