Cannot find freetime fields after upgrade 3.0 -> 3.1

[ugob]

Hi,

I'm in the process of testing an upgrade to get the to latest version. I am currently running 3.0.13 and I have replicated that setup on a test server, I then upgraded to 3.1.21 following the documentation. Everything went fine, but I can't find the freetime fields that I used to use in my tickets. I checked the database and they currently are freetime1 and freetime2 in the ticket table, but I can't find anything similar in the new database. All I can find is TicketFreeKey and TicketFreeText 1 and 2 that are valid, but I can't easily decode how they're mapped in the dynamic_field_value table. Well, in fact my ticketfreetime1 is now field_id 33 and ticketfreetime2 is now 34. And none of the 2 are showing in the ticket zoom view. I tried setting Ticket::Frontend::AgentTicketZoom###DynamicField parameters, but no luck. No errors in the logs or during the upgrade process.

Thanks,

Ugo

[wurzel]

Hi,

all FreeTextFields are converted to DynamicFields (see Admin Menu)
You should find your 'old' FreeTextFields converted, there.

If you don't find dynamic fields there, you've done the upgrade wrong

Florian

[ugob]

So there should be 2 Dynamic fields of type "Time/Date" there? I think my upgrade process is right, I followed OTRS' docs and got no errors.

[ugob]

I checked into Ticket::Frontend::AgentTicketFreeText###DynamicField because I configured this section to allow me to change TicketFreeTime1 and it is still there.

I added TicketFreeTime1 and TicketFreeTime2 to Ticket::Frontend::AgentTicketZoom###DynamicField and they are now displayed. To me, it looks ok, but is it normal? I still don't see them in Dynamic Fields List.

[ugob]

I found them on page to of the Dynamic Fields section. Not too proud of myself...