[Solved] Preserve Field values when using templates

[RStraub]

Hey there forum,

looking for help again

We're using templating in the AgentTicketPhone.dtl:
In the javascript part of the queue selection we added "$('#Template1').submit();"
and at the end of the file we have the template

Code: Select all

<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" id="Template1">
    <input type="hidden" name="Action" value="$Env{"Action"}"/>
    <input type="hidden" name="Subaction" value="StoreNew"/>
    <input type="hidden" name="CustomerUser" value="Some_User"/>
    <input type="hidden" name="TypeID" value="7"/>
    [...]
    <input type="hidden" name="Subject" value="Some preffiled Text"/>
    [...]
</form>

This was a great way to prefill Subject and Body, but now we want to use this template whilst keeping allready entered data in Subject or Body (esp. for option "Split Ticket").

Thus I tried to use this line, as I saw it used somewhere else in the .dtl:

Code: Select all

    <input type="hidden" name="Subject" value="$QData{"Subject"}"/>

Am I on the right way? How can I preserve the values which are allready entered (If I delete the whole line, the subject field will empty on the template event)?


Best regards,
Rolf

[crythias]

How can I preserve the values which are allready entered (If I delete the whole line, the subject field will empty on the template event)?

Javascript check if value exists in field do nothing else set.

[RStraub]

Well that should have been obvious. Thanks crythias