[SOLVED] OTRS is not fetching email automatically

[abarry]

We have setup IMAPS. If I go into Admin and then to PostMaster Mail Accounts and click on fetch mail, it retrieves the mail with no issues. I read that there is a default time that it should be fetching mail, but it has now been over half an hour and the email that I sent is still not showing in OTRS. Is there another setting I must turn on that I am missing?

Thanks,
Adam

[abarry]

So now it has been a few hours later and we still are not receiving emails unless I click on fetch mail. Everything I read says it should be checking every 10 minutes and it is not. Does anyone have any ideas?

[crythias]

I don't run OTRS in a windows environment, so my experience would be related to searching the forums herein for Windows Cron postmastermailbox.
Also http://otrs.github.io/doc/manual/admin/ ... li-windows might (?) be of use.

Sorry, haven't anything really else to say.

[abarry]

After taking many parts from viewtopic.php?f=61&t=13793 , I was able to resolve the issue.