[SOLVED] - Obtaining LDAP Variable data in OTRS

[retro2707]

Hi and thanks for reading.

Our company wishes to get information out of LDAP for Customers which we can use to then populate some auto-responses. One example is getting the Phone Number. Is this possible using variables? I have found a few lists about but none talk about getting the information from an LDAP source. In my Config.pm I map some fields as shown below.

Code: Select all

        Map => [

                [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
                [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
                [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
                [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
                [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
                [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

      ],

Thanks,

Brendan

[crythias]

Our company wishes to get information out of LDAP for Customers which we can use to then populate some auto-response

<OTRS_CUSTOMER_DATA_UserPhone>

[retro2707]

crythias, you are a gentleman and a scholar sir. Thank you very much for your help.