Auto response to Customer.

[spiderpig]

Hi,

i was wondering if some of you use auto response notification via email when new tickets are assigned to agent?
i would like the customer to get the email when the ticked is assigned to Agent.

thank you guys.

[crythias]

i would like the customer to get the email when the ticked is assigned to Agent.

Is the information actionable by the customer? Don't send it.

Let the agent humanly contact the customer. Otherwise, it's just spam, and in practical terms, irrelevant.