Hi,
I am using otrs 3.3.4 and I have added a hyperlink of an internal document in an article of a ticket. Now the issue is when I click on that link, it opens a blank page. but when I right click on that link and select 'open in new tab' or 'copy' and 'paste' URL to another tab, it opens that pdf file correctly. I tried a lot but could not find a reason for this!
Please help me if anybody can!
Thanks in Advance
Gunjan
click on Hyperlink opens a blank page
Moderator: crythias
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: click on Hyperlink opens a blank page
Can you look at the webconsole of the developer tools in your browser? You might want to check if the response is different...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: click on Hyperlink opens a blank page
Yes I have looked in the webconsole. When I click on the Link, everything is blank i.e there is nothing in web console. but at the time of copy & paste URL or right click open in new tab, it is showing proper response.
Re: click on Hyperlink opens a blank page
The reason that I am able to understand is - authorization. This files needs permissions to open the pdf. I am entering the credentials for file, but it seems to be that in Request header authorization is not present and I think that this is the issue. Could someone tell me how to resolve this kind of issue?
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: click on Hyperlink opens a blank page
This is new information. Can you describe the situation in detail? Can you post a sample mail (with a sample document) so that one can try to reproduce the issue?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: click on Hyperlink opens a blank page
I have a ticket and I am creating a new note in this ticket, in which I am adding link of a pdf file as follows:
Now in that article when I click on the link, it asks for user name and password to open the file. After I enter credentials to open that file,it opens a new tab with no content in it. While on the other end, If I open same link in a new tab apart from otrs, it opens the pdf file correctly. Now I don't understand what is the issue with OTRS to open this file.
I hope now my point is clear?
I hope now my point is clear?
You do not have the required permissions to view the files attached to this post.
Re: click on Hyperlink opens a blank page
Can anyone help me on this?