Access denied for user 'otrs'@'localhost' (using password: Y

amitiyer1 · Post by **amitiyer1** » 22 May 2014, 19:05

Hello,

I am new to OTRS and i am using Windows Server 2008rt x64 Version. I have installed OTRS with the installer but when i open the web installer i get a error (Access denied for user 'otrs'@'localhost' (using password: YES) ). the Error message is

( Backend ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Thu May 22 22:36:53 2014 Message: Access denied for user 'otrs'@'localhost' (using password: YES) RemoteAddress: 127.0.0.1 RequestURI: /otrs/index.pl Traceback (624): Module: Kernel::System::DB::new (OTRS 3.3.7) Line: 223 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 145 Module: C:/otrs/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41)

Please help me here.