HOW TO UPDATE OTRS 3.1.12 TO THE LAST VERSION

[klausneil]

Greetings,

long time im let of upgrade the system OTRS an i forgotten the steps for this, now I make a system backup using the script ./backup.pl but to update the version and run ./restore but appearme an alert

root@was:/opt/otrs/scripts# ./restore.pl -b /tmp/2014-05-24_16-57/ -d /opt/otrs
Restore /tmp/2014-05-24_16-57//Config.tar.gz ...
ERROR: Already existing tables in this database. A empty database is required for restore!

i delete the database otrs and to the run ./restore.pl -b /tmp/2014-05-24_16-57/ -d /opt/otrs is complete but no login appear me

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

to the restart the web server appear me no found index.pl,

Not Found

The requested URL /otrs/index.pl was not found on this server.

hopefully someone can give me a help. or in the worst case the upgrade should be incremental?.

[jojo]

You can not upgrade with the restore script. It will destroy your installation by overwriting files.

Read the UPGRADING file of the new version. Keep in mind that you need to upgrade from 3.1 to 3.2.latest and then to 3.3.latest

[klausneil]

thansk jojo is solved