Add the field "Time Units" from TimeAccounting to Overview

[RStraub]

When you zoom into a ticket you get the information Accounted time as sum of all the entered values to the "Time units" field.

We'd like to add this Accounted time to the Overview (StatusView, QueueView etc...). I tried to add it in the same manner as I'd add a dynamic field but it didn't match and the column was empty.

Is there a way to add this field via sysconfig or would we need to alter the *.dtl files?


Additionally a related question:
How can I add the field Time Units to a process management ActivityDialog?

Best regards and many thanks,
Rolf

[reneeb]

The TimeAccounted is not part of the information you get with TicketGet. So you'll have to edit the .dtl *and* the .pm file(s).

[RStraub]

Bummer.

But thank you very much for your reply, atleast I do know where to start looking now!