Hallo,
as far as I understood queues and services should be independent from each other... so, why the dropdown menu for services is NOT populated unless I select a queue before?
Is there a way to let the service selection really independent from that of queues? Or is there some other reason that I may ignore for which the selection of a service is forbidden unless any queue has been selected before?
Thank you in advance
Services and Queues selection
Moderator: crythias
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Giulio Soleni
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Services and Queues selection
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Services and Queues selection
It's a group thing? Services are attached to customers. You really shouldn't be able to choose a service no customers could be a member of the group of the queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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