Great Help for Firstresponse time but what if we want the same scenario for update response time is 15 min?
mod: referencing this post
Ticket first response time reached option generic agent
Moderator: crythias
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sunny
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Ticket first response time reached option generic agent
Last edited by crythias on 31 May 2014, 12:55, edited 1 time in total.
Reason: Topic split because not appropriate to hijack another thread for your topic.
Reason: Topic split because not appropriate to hijack another thread for your topic.