DynamicField impact

[checkk]

hi,
I am trying to develop the ticket creation page for customer. (CustomerTicketMessage.dtl)
i would like to insert the DynamicField impact(TicketFreeText14) in the ticket. i retrieved the source code in AgentTicketEmail.dtl
SOURCE CODE :
# show the impact
<!-- dtl:block:DynamicField_TicketFreeText14 -->
<div class="Row Row_DynamicField_$QData{"Name"}">
$Data{"Label"}
<div class="Field">
$Data{"Field"}
</div>
<div class="Clear"></div>
</div>

but when I insert this source code, OTRS returns this error:
'dtl:block:DynamicField' isn't closed! (CustomerTicketMessage.dtl)
finally I would like that client can choose the impact but not the priority.
Thanks

[crythias]

'dtl:block:DynamicField' isn't closed!

It means what it says. If you start a dtl, you need an identical comment entry where it ends.
<!-- dtl:block:stuff -->
...code ...
<!-- dtl:block:stuff -->

[checkk]

Thanks crythias,
i don't have the error anymore, but the field impact still not displayed in my ticket
you have any idea how i could do ?

[crythias]

No idea. I don't know what you're trying to do, what you did, how to replicate, if you have data in the field, etc.

[checkk]

I am a student in computing,
I need to customize the otrs page (Customer Ticket Message), I've made ​​changes but I need to add the "Impact". Users can change the impact but can't modified the priority. I add the TicketFreeText14 field (Impact) in the config admin (Dynamic Fields) and I activated in the config (Sysconfig) It now appears in ticket => New email ticket. So I try to retrieve the source code of the impact in the AgentTicketEmail file to put in Customer Ticket Message, but it has not worked.