Hi,
when an agent set a pending auto state for a ticket the elapsed time before ticket change its state is clearly visible on the "AgentTicketZoom" console inside the box Ticket Information.
Is there a way to show the same information on the Customer console also?
... I did not find the way to enable that from SysConfig, maybe I should customize the code (CustomerTicketZoom) ...
Thankyou in advance,
pending time left, visible by customers.
Moderator: crythias
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
pending time left, visible by customers.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.