hi,
I am trying to develop the ticket creation page for customer. (CustomerTicketMessage.dtl)
I added the field impact in my page. I would like when the client changes the impact that the priority is recalculated and the criticality of services concidered.
Someone could help me to establish and develop this relation ?
Thanks
Impact / priority
Impact / priority
OTRS 3.2.9 on Ubuntu Server and using MSSQL
ITSM 3.29
FAQ 1.2.6
ITSM 3.29
FAQ 1.2.6
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crythias
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Re: Impact / priority
The official word is works as designed. http://bugs.otrs.org/show_bug.cgi?id=4285#c7
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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