Hi,
I try to integrate OTRS in our internal system and need to create a new e mail ticket through the web service. It would be also ok, to open filled new email ticket form through the GET request.
In first case I use Generic Inerface, but Tickets are created without possibility to specify CC and CustomerTO field. Its just be written into queue, whereas I need to write to a customer and set CC
In second case I call https://otrs.server.de/otrs/index.pl?Ac ... icketEmail with some Parameters, but can specify CC field which is needed.
Is it possible to create such kind of ticket?