Survey OTRS module

[dimbass]

Hi. Is it possible to change delay for sending survay message to 30 minutes after ticket closed, in Survay module for OTRS?

I've tried to change setting Survey -> Core::Survey Survey::SendInHoursAfterClose and it had no effect.

[reneeb]

No. This is not possible (without some minor development). This option can be set to an integer value only (1,2,3,...).
If no survey is sent at all, please check if you added the cronjob (https://github.com/OTRS/Survey/tree/master/var/cron) to your crontab.

To be able to send the request with a delay that is not an integer value, you should create a <OTRS_HOME>/Kernel/Config/Files/ZSurvey.xml with this content:

Code: Select all

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Application">
    <ConfigItem Name="Survey::SendInHoursAfterClose" Required="1" Valid="1">
        <Description Translatable="1">Defines the amount in hours a ticket has to be closed to trigger the sending of a survey, ( 0 means send immediately after close , 0.5 means half an hour (30 mins)).</Description>
        <Group>Survey</Group>
        <SubGroup>Core::Survey</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}(?:\.[0-9]{1,2})?$">0.5</String>
        </Setting>
    </ConfigItem>
</otrs_config>

(untested)

[dimbass]

thank you all excellent

[dimbass]

And I have another question. How can I insert <OTRS_CUSTOMER_BODY> into mail formed by Survay module