[SOLVED] LDAP IO Socket INET6 error

[aph]

After I was able to install and configure OTRS on a virtual machine, I wanted to install it on our server. However I get the following error when I try to authenticate users via AD:

Code: Select all

[Error][Kernel::System::Auth::LDAP::Auth][167] Can't connect to xxxx.dc1: IO::Socket::INET6: getaddrinfo: The requested name is valid, but no data of the requested type was found.

.

I had a smiliar problem during installation on a VM. There I got the error

Code: Select all

[Error][Kernel::System::Auth::LDAP::Auth][167] Can't connect to xxxx-xxxx.xxxx.intra: IO::Socket::INET6: connect: 10061

I was able to resolve the problem by setting inet=>1, in parameters, but it does not help in this case. What could be the problem?

[crythias]

Inet4

[aph]

I'm terribly sorry. I did mean to type inet4=>1. The error stays.

[crythias]

please post your config.pm.

[aph]

The problem has been solved. The OTRS Search User was not able to read AD due to lack of permissions.

Sorry for the trouble.