Dear,
I need to execute some custom code (launch a bash script ) after ticket creation in OTRS.
My script requires an arguments equal to customer id.
Can you help me to do this?
Thank you
Execute custom code after ticket creation
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reneeb
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Re: Execute custom code after ticket creation
Write an event module that listens for TicketCreate events. Maybe you have to listen for ArticleCreate events and check if thats the first article of the ticket
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Re: Execute custom code after ticket creation
Can you help me to find documentation and example about event module?
Thank you
Thank you
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
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Re: Execute custom code after ticket creation
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de