Can I send email for tickets in queue when they close?

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bvlahos
Znuny newbie
Posts: 7
Joined: 04 Jun 2014, 23:58
Znuny Version: 3.3.4
Real Name: Bill Vlahos
Company: Zultys, Inc.

Can I send email for tickets in queue when they close?

Post by bvlahos »

I'd like to BCC a copy of all ticket responses in a particular queue to someone in my company. That way he will be able to see the activity in a particular queues without having him go into the ticket system.

I can see how to do this ticket system wide but I only want to do it for tickets in a particular queue.

If I could add a BCC to the canned reply text that would work but those don't include email addresses.

Any other way to do this? Thanks in advance.
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