HTTP Error 500.0 while configuring OTRS 3.3.8

[adi]

Hi,

I am trying to install OTRS 3.3.8 on Windows Server 2008 R2 64-bit running IIS 6.1. I have installed with bundled MySQL database but after installing it opens IE page with the below error

HTTP Error 500.0 - Internal Server Error
There is a problem with the resource you are looking for, so it cannot be displayed.

Module: Isapimodule
Notification: ExecuteRequestHandler
Handler: PerlEx
Error Code: 0x8007007e

Requested URL: http://localhost:80/otrs/index.pl
Physical Path: C:\otrs\OTRS\bin\cgi-bin\index.pl
Logon Method: Anonymous
Logon user: Anonymous
Failed Request Tracing Log Directory: C:\inetpub\logs\FailedReqlogFiles

P.S.: Error screenshot is attached for more details.

I am not an IIS expert, so I need help. Please let me know if this is a know issue and is resolvable.

Thanks.
Adi

[aph]

Have you defined a handler mapping for perl?

1) Open your Server manager. Go to Roles->Webserver(IIS)->Internet Information Services.
2) Double click on 'handler mappings'. You'll see a list of handler mappings.
3) In the right pane click on add module mapping and add the following info
Request path: *.pl
Module: Isapimodule
Executable: Browse and select ...\Perl\bin\PerlEx30.dll
Name: for example ActivePerl for *.pl
4) Click ok and click on yes to close the dialog
5) Restart IIS (open cmd as Admin and enter the command 'iisreset'

Now you can try and reload the page

[adi]

Hi,

Apology for the delayed response. I have taken a fresh Server (Windows Server 2008 64-bit) and installed OTRS with bundled MySQL. I have also checked and verified your suggestions are in place. But I am now getting the below error.

HTTP Error 500.21 - Internal Server Error
Handler "PerlEx" has a bad module "IsapiModule" in its module list

Module IIS Web Core
Notification ExecuteRequestHandler
Handler PerlEx
Error Code 0x8007000d
Requested URL http://localhost:80/otrs/installer.pl
Physical Path C:\otrs\OTRS\bin\cgi-bin\installer.pl
Logon Method Anonymous
Logon User Anonymous

Most likely causes:
ASP.NET is not installed or incompletely installed.
A configuration typographical error occured.
Unfavourable pre-condition evaluation exists.

Things you can try:
If ManagedPipelineHandler is missing, ensure that:
ManagedEngine is in <globalModules>.
ManagedPipelineHandler is in <handlers>, with correct pre-conditions.
Install ASP.NET.
Ensure all system.webServer/handlers@modules are in system.webServer/modules@name.
Review pre-conditions in the <modules> and <handlers> sections.

.Net Framework 4.5 is already installed on the server. Please help.

Thanks.
Adi

[HervE]

Hello adi,

I've got the same error code as your first message: see here.

I don't know how you managed to the other error code.
And most of all, I still don't how to solve this kind of issue, despite all my research over the web.

Does anybody have an idea?

Best regards,
HervE

[xantippe]

Try this,
viewtopic.php?f=62&t=23417#p100276
hope this helps...

[askvicky]

I am getting the same error HTTP Error 500.0 while configuring OTRS 3.3.8, but none of the above method help.

I am running this on windows 8 64bit

[askvicky]

i uninstall active perl 5.16.3.1604 and reinstall with 5.16.3.1603, out of sudden it work

[HervE]

Hello Vicky,

Yes I have read somewhere on this forum that 1603 should be used instead of 1604.

Are you using IIS?
I'm still stuck in the configuration. Still something must be wrong in my Perl handler mappings, but I don't know why?

Regards,
HervE

[askvicky]

I am using iis 8.0, i didnt change anything except reinstalling active perl

[HervE]

That's interesting.
Could you tell how your handler mappings are configured in IIS please?
In particular, which Perl file is associated to *.pl?

Regards,
HervE

[gloowee]

Have you defined a handler mapping for perl?

1) Open your Server manager. Go to Roles->Webserver(IIS)->Internet Information Services.
2) Double click on 'handler mappings'. You'll see a list of handler mappings.
3) In the right pane click on add module mapping and add the following info
Request path: *.pl
Module: Isapimodule
Executable: Browse and select ...\Perl\bin\PerlEx30.dll
Name: for example ActivePerl for *.pl
4) Click ok and click on yes to close the dialog
5) Restart IIS (open cmd as Admin and enter the command 'iisreset'

Now you can try and reload the page

I don't even have PerlEX30.dll on the server. Is there a location where I can download it from the internet?

[jojo]

you need to install the commercial version of Active State Perl

[askvicky]

[HervE]

Thanks.

Your screenshot gave me the idea to uninstall and reinstall completely ActivePerl version 5.16.3.1603.
And now my Perl test scripts work!

...But OTRS doesn't unfortunately.
I've opened a new thread about this new problem.

Regards.
HervE