[SOLVED] Need ArticleType or ArticleTypeID! Error

[aph]

When opening a new email ticket I get the error 'Need ArticleType or ArticleTypeID!'
The detailed error message is:

Code: Select all

Backend ERROR: OTRS-CGI-35 Perl: 5.16.3 OS: MSWin32 Time: Mon Jul 21 13:30:10 2014 Message: Need ArticleType or ArticleTypeID! RemoteAddress: ::1 RequestURI: /otrs/index.pl Traceback (784): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.8) Line: 2029 Module: Kernel::Modules::AgentTicketEmail::Run (OTRS 3.3.8) Line: 1291 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.8) Line: 871 Module: PerlEx::Precompiler::c_::otrs::otrs::bin::cgi2dbin::index_pl::__ANON__ (unknown version) Line: 48 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458

Despite the error, an Email is sent to the customer. In customer portal the ticket appears with 'This item has no articles yet'

Unbenannt_36.PNG

The error does not occur when I open a phone ticket
In 'Ticket -> Frontend::Agent::Ticket::ViewEmailNew' the value for 'Ticket::Frontend::AgentTicketEmail###ArticleType' is empty (Default value: email-external).

[reneeb]

Then reset the default value...

[aph]

Hmmmm silly me who thought when empty, the default value will be taken!
Thanks though.