Hello everyone
i created a change and added workorder with conditions
completed the workorders to the state closed
but still my change state is requested
what could be wrong or what i am doing wrong ?
Thanks & Regards
Tony
Help in change
Moderator: crythias
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Help in change
A missing condition that checks for the workorder states and sets the change state?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Help in change
attached is the conditions
but the state of change is still requested
but the state of change is still requested
You do not have the required permissions to view the files attached to this post.
Re: Help in change
you have to follow the state machine. So you can not go from requested to succesful
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Help in change
Added the change state
now its working fine
now its working fine
-
otrsuser2014
- Znuny newbie
- Posts: 18
- Joined: 05 Aug 2014, 15:59
- Znuny Version: 3.3.9
Re: Help in change
How can I change the state machine?tony1305 wrote:Added the change state
I can add possible states in the general cataloge...but I am not able to add the new state to the state machine.