I have setup OTRS 3.3.8 on a CentOS machine and want to integrate with AD (Windows server 2012, This is our new server) for User authentications. (For both Agents and Customers). But while integrating the same with AD i am facing some issues. I added the code to Config.pm and after restart the server I am unable to login to both Customer and Agent users. Below is the code i am using.
vim Kernel/Config.pm
**************************
Customer Login
Code: Select all
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'host.example.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU,dc=example,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'host.example.com',
BaseDN => 'OU=BaseOU,DC=example,DC=com',
SSCOPE => 'sub',
UserDN =>'otrs_ldap',
UserPw => 'PASSWORD',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#Add the following lines when only users are allowed to login if they reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in the User Base DN
#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'Code: Select all
#Enable LDAP authentication for Customers / Users
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'host.example.com';
$Self->{'AuthModule::LDAP::BaseDN'} = 'ou=BaseOU,dc=example,dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
# UserSyncLDAPGroups
# (If "LDAP" was selected for AuthModule, you can specify
# initial user groups for first login.)
$Self->{UserSyncLDAPGroups} = [
'users',
];
# UserTable
$Self->{DatabaseUserTable} = 'users';
$Self->{DatabaseUserTableUserID} = 'id';
$Self->{DatabaseUserTableUserPW} = 'pw';
$Self->{DatabaseUserTableUser} = 'login';
#Add the following lines when only users are allowed to login if they reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in the User Base DN
$Self->{'AuthModule::LDAP::GroupDN'} =''CN=otrs_ldap_allow_A,OU=Groups,OU=BaseOU,DC=example,DC=com';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';ERROR: OTRS-CGI-91 Perl: 5.10.1 OS: linux Time: Tue Jul 22 17:38:51 2014
Message: Search failed! base=''ou=BaseOU, dc=example, dc=com', filter='(member=CN=UseraName,CN=BaseOU,DC=example,DC=com)', 0000208D: NameErr: DSID-03100238, problem 2001 (NO_OBJECT), data 0, best match of:
'DC=example,DC=com'
I tried to find out on google to fix this issue but didn't get any help. And even i think same code i used 6-7 month back and was working (At that time we used windows server 2008 as AD).
Please help me out here.
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