Combining buttons

[aph]

Hello,

I would like to combine the three buttons in the menu module into one button. The buttons are priority, free fields and customer. The idea is that by clicking on the combined button a window is opened and an agent sees the 3 options to set priority, fill in free fields and edit customer information one below the other. I think all the three functions are very similar since they have a similar link and popup type

Code: Select all

Priority:
Link: Action=AgentTicketPriority;TicketID=$QData{"TicketID"}
PopupType: TicketAction

Free fields:
Link: Action=AgentTicketFreeText;TicketID=$QData{"TicketID"}
PopupType: TicketAction

Customer:
Link:Action=AgentTicketCustomer;TicketID=$QData{"TicketID"}
PopupType

So far I have defined a combined button and added it to the menu. How can I define a common action which will combine the actions AgentTicketPriority, AgentTicketFreeText and AgentTicketCustomer?

[crythias]

Please consider hiring someone to assist you. Your needs exceed stock OTRS as they are very custom to your environment. The answers provided in a forum such as this should generally be able to assist random visitor who is stuck on a particular stock issue, but you're asking every. single. custom. item.

[reneeb]

That's not possible (without development). You can combine FreeText and Priority by enabling the Priority field for the FreeText dialog (SysConfig: Ticket -> Frontend::Agent::Ticket::ViewFreeText -> Ticket::Frontend::AgentTicketFreeText###Priority).

[aph]

Please consider hiring someone to assist you. Your needs exceed stock OTRS as they are very custom to your environment. The answers provided in a forum such as this should generally be able to assist random visitor who is stuck on a particular stock issue, but you're asking every. single. custom. item.

Thanks for the tip. I certainly don't want to force anyone to answer my questions here!

[aph]

That's not possible (without development). You can combine FreeText and Priority by enabling the Priority field for the FreeText dialog (SysConfig: Ticket -> Frontend::Agent::Ticket::ViewFreeText -> Ticket::Frontend::AgentTicketFreeText###Priority).

Thanks a lot. It helps me make OTRS less complex by combining functions

[crythias]

I certainly don't want to force anyone to answer my questions here!

Nope, nobody's being forced, but then again, some of us hang out here to answer questions and are looking for questions to answer that may be of general usage. From my point of view, I'm looking at a sea of red topics in the morning and when a significant grouping come as questions from a single user, especially one that has 150+ posts -- almost all of them questions -- it does get a bit disconcerting.

This said, you won't be prevented from posting your questions. Just be cognizant of what you've already received for free and consider the value of that assistance relative to its application in your environment. Feel free to assist others as you are able, and willing, to provide assistance. No pressure, no force applied.

[aph]

This said, you won't be prevented from posting your questions. Just be cognizant of what you've already received for free and consider the value of that assistance relative to its application in your environment. Feel free to assist others as you are able, and willing, to provide assistance. No pressure, no force applied.

Always willing to help others from what I've learnt, after all it is a community

And most certainly I appreciate the effort experts have put in to help me.