How to integrate OTRS to PivotalTracker.

[chrisolido]

I have OTRS and i want to integrate it to PivotalTracker where we handle bug reporting for the developers.

The Pivotaltracker support want me to produce this in my OTRS when i curl it.

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Import API URL: This is optional. If you enter a URL, you'll see an import panel in your project, with data fetched from that URL. The URL has to return XML in the following format. Note that the story type must be one of feature, bug, chore or release.

<?xml version="1.0" encoding="UTF-8"?>
<external_stories type="array">
<external_story>
<external_id>foo</external_id>
<name>More power to shields</name>
<description></description>
<requested_by>James Kirk</requested_by>
<created_at type="datetime">2008/12/10 00:00:00 UTC</created_at>
<story_type>feature</story_type>
<estimate type="integer">1</estimate>
</external_story>
<external_story>
<external_id>bar</external_id>
<name>I am story 2</name>
<description>I am a description</description>
<requested_by>I am the reporter</requested_by>
<created_at type="datetime">2009/12/10 00:00:00 UTC</created_at>
<story_type>bug</story_type>
<estimate type="integer">2</estimate>
</external_story>
</external_stories>

Based on the above XML example, you would see the following in your project.

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How will i do this in OTRS to produce the above?
Where will I do this?



TIA
chrisolido
OTRS newbie

Posts: 1
Joined: 01 Aug 2014, 13:19