Problem with count on customer portal

[Gunjan]

Hi,

Please note that I am using OTRS 3.3.5. I did a development for customer portal. It was as follow:

We Hide ticket overviews on the Customer Overview Page for a particular ticket type, Now the problem is that tickets visible count is still the original one. Please refer to the following screenshot for clarification.

otrs.png

But it should be as - If for e.g 10 tickets are hidden on customer ticket overview page then count should be less than 10 from the original one.

Could anyone please help me how this is possible to do.

Regards,
Gunjan

[jojo]

well, as you wrote you changed the code... So you have to change the code for the computing of the number also.

[Gunjan]

Yes, you are right. But the problem is that I am not able to find any connectivity between the two. actually I have tried to understand the code of CustomerTicketOverview.pm and found that the mentioned count is calculated before the tickets overview's visibility implemented. so I am not able to implement the code. It would be really helpful if you can help me.

[reneeb]

https://github.com/OTRS/otrs/blob/rel-3 ... ew.pm#L245

[Gunjan]

Thank you