Hi Guys,
I was keen in understanding the perl module "/opt/otrs/Kernel/Modules/AgentTicketMerge.pm". Can anyone elaborate what this perl module do?
AgentTicketMerge
Moderator: crythias
-
VinayJakkaraddi
- Znuny newbie
- Posts: 11
- Joined: 08 Jul 2014, 13:59
- Znuny Version: 3.2.8
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: AgentTicketMerge
This is the frontend module to merge two tickets. First it does a few checks (permission, set lock if lock is required...) then it does the merge (https://github.com/OTRS/otrs/blob/rel-3 ... ge.pm#L161). If the customer should be informed, a mail is sent. otherwise only the note is create.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
VinayJakkaraddi
- Znuny newbie
- Posts: 11
- Joined: 08 Jul 2014, 13:59
- Znuny Version: 3.2.8
Re: AgentTicketMerge
Hi Reneeb,
That was precise....really thankful for the information.
One more thing how can we disable or enable the Auto-merging in case of two tickets, where the ticket number is mentioned in the message body.
Thanks Again,
Vinay J
That was precise....really thankful for the information.
One more thing how can we disable or enable the Auto-merging in case of two tickets, where the ticket number is mentioned in the message body.
Thanks Again,
Vinay J